What is your cancellation policy?

If cancelled more than 24 hours in advance, a full refund will be issued.
If cancelled less than 24 hours in advance, an 85% refund will be issued.
In case of bad weather, risk of a thunderstorm, for example, we will issue you a full refund or reschedule the tour to a later date.

Do you cancel the tours in bad weather?

Our tours run rain or shine. However, in cases of extreme weather (thunderstorms), we can reschedule. Riding an e-bike or scooter in the sun is much more enjoyable and it makes for much better pictures.

What happens if I can't make my tour?

We can reschedule a new date and time that works for you. If you cannot take the tour another time, please note that there is a 15% cancellation fee within 24 hours of the tour.

Will I get training on how to ride an e-bike or scooter?

Yes, everyone will receive personal training and be allowed a few minutes to practice before we start our tour. Your safety is our top priority and we want to be sure that each participant is safe and having a good time. Note that all participants will be required to sign a waiver before we start and to wear a helmet for the full duration of the tour. The helmet is not optional but mandatory regulation in the province. Please feel free to bring yours if you prefer.

Are reservations required?

Yes, each tour must be booked in advance. We do not have a physical office at any of these locations, therefore we need to know in advance which tour you want to take. We give a detailed address for the meetup location to each of our guests and the tours begin and end at the same location.

Are there any age and weight restrictions?

Yes, the minimum age is 16 years old to ride an e-bike or scooter in Ontario. We also have a set age limit of 75 years old, for the safety of our riders. Each rider must weigh between 80 and 250 lbs (40 to 115 kg). As alcoholic beverages will be served during our wine tour, this product is only open to people aged 19 years old and over.

We Want to Hear From You

Drop us a line with your questions about our tours on two wheels!